We issue the refund in the original credit card you used to make the payment. It takes 5-7 business days to check the refunded amount on your account statement. It is important for us that our customers feel that they are treated as a part of the NexZen Extracts.  We care about your well being. If you receive the wrong item or by mistake you have ordered a product you can ask for a refund. Even If you want to  exchange a product we will help you out in any possible manner. If you have any questions about the refund process, you can contact our customer services team. They will guild you and help you out. We always want you to feel safe while ordering our product.

We are 24×7 available for our customers. We promise we will provide you the best services.

If you have received an incomplete product or damaged product, we will resolve your problem . Please contact support@NexZenExtracts.com . Mention your name, order id and your concern. We will definitely look into the matter. Just contact us and we will help you with a return or exchange. This policy is applied only on the products which are purchased by NexZen Extracts.

Refund Timeline : Refund request should be made within 15 days of delivery.

Refund credit : The refund will be credited to the original account used during payment.

Process of payment: Once the request is accepted, within 4-7 business days the refund will be initiated.

Note: No damaged product will be accepted or refunded.