At NexZen Extracts, customer satisfaction is our top priority. We stand behind the quality and effectiveness of our products, and we’re committed to ensuring you have a positive experience with every purchase. If for any reason you’re not satisfied, we’ve got you covered with our hassle-free refund and exchange policies.
Refund Policy
- Exclusions: Products 1 oz or larger (THCA, Delta-8, Delta-9, CBD, and HHC flower) are final sale.
Refund/Return Policy
- Request Timeline: Must be made within 90 days of delivery.
- How to Start: Complete a Refund Request Form to initiate the process.
Issued Refunds
- Refund Method: Refunds are issued to the original credit card used for purchase.
- Processing Time: Once the request is processed, allow 2-3 business days for the refund to reflect on your account.
Exchanges/Wrong Items
- Mistakes Happen: If you received the wrong item or ordered incorrectly, contact us, and we’ll fix it.
- Exchange Requests: Our customer service team is ready to assist with exchanges or incorrect orders.
Missing Products
- Incomplete Order: If items are missing, contact us at support@nexzenextracts.com with your name, order number, and missing item details.
- Quick Resolution: We’ll ship any missing products promptly.
For any questions or assistance, our customer service team is here to help!
