Return Policy
At NexZen Extracts, we are committed to providing you with the highest quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your experience is hassle-free.
Eligibility for Returns:
Items must be returned within 30 days of purchase.
Products must be unopened, unused, and in their original packaging.
Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items:
Opened or used products.
Products purchased during special promotions or sales.
Gift cards.
How to Return an Item:
Contact our customer service team at support@nexzenextracts.com to initiate the return process.
Provide your order number and details about the product you wish to return.
Our team will provide you with a return authorization and instructions on how to send the item back.
Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact our customer service team.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
Shipping costs are non-refundable.
Contact Us: For any questions or concerns regarding returns, please contact our customer service team at support@nexzenextracts.com. We are here to assist you and ensure your satisfaction.
Thank you for choosing NexZen Extracts. Your satisfaction is our priority.
