Every day help for our customers
At NexZen Extracts, we are dedicated to providing seamless support to enhance your experience every day. Whether it’s tracking your order, understanding how to use our products, or choosing the right options for your wellness journey, we’re here to help. Our team is committed to resolving any concerns quickly, whether it’s about product storage, order issues, or finding the best fit for your needs. With flexible subscription plans, informative resources, and expert guidance, we aim to make cannabis and wellness accessible and straightforward for everyone. If you ever need assistance, our friendly customer service team is just a message away, ensuring you feel supported every step of the way.
If you need more help
If you need more help, we’ve got you covered! At NexZen Extracts, your satisfaction is our top priority, and we’re always here to assist. Whether you have questions about our products, need guidance on choosing the right fit for your lifestyle, or face any issues with your order, our dedicated support team is ready to help. You can reach out to us via email, live chat, or phone, and we’ll do our best to resolve your concerns quickly and efficiently.
NexZen Extracts is a premium cannabis brand offering high-quality Delta-8, Delta-9, live resin gummies, tinctures, edibles, and vape cartridges designed to support relaxation, stress relief, and overall wellness.
Yes, our products comply with the 2018 Farm Bill, making them federally legal. However, laws may vary by state, so please check your local regulations.
Delta-8 provides a smoother, more relaxing experience, Delta-9 is more potent and euphoric, and Delta-10 is uplifting and energizing. Check our blog for detailed comparisons!
Yes, you can return unopened NexZen Extracts products within 30 days of purchase. If your product is damaged, defective, or you’re unsatisfied for any reason, please contact our support team for assistance. Note that opened or used products are not eligible for returns.
To use a promotional code on NexZen Extracts’ website:
- Add your desired products to the cart.
- Proceed to the checkout page.
- Enter your promotional code in the “Promo Code” or “Discount Code” field.
- Click “Apply” to see the discount reflected in your total.
If you encounter any issues, feel free to reach out to our support team for assistance!
Yes, Delta-8, Delta-9, and Delta-10 products may produce mild to strong psychoactive effects, depending on the dosage and your tolerance. CBD products, however, are non-intoxicating.
Always start with a low dose, especially if you’re new to cannabis products. Follow the instructions provided on the packaging for the best experience.
At NexZen Extracts, we accept the following payment methods:
- Credit/Debit Cards: All major credit and debit cards, including Visa, MasterCard, Discover, and American Express.
- Digital Wallets: Select e-wallet options depending on your location (e.g., Google Pay or Apple Pay).
- Bank Transfers: For larger or custom orders, contact our support team to arrange a direct bank transfer.
If your prepaid order from NexZen Extracts is not delivered:
- Check your tracking details: Use the tracking link provided in your confirmation email to check the status of your shipment.
- Contact our support team: If the tracking information shows no updates or indicates a problem, reach out to our customer support team immediately.
- Resolution: If the order is confirmed as undelivered due to a carrier issue, we’ll either resend the items or issue a refund based on your preference.
We’re committed to ensuring you receive your order in a timely manner!