Privacy Policy
NexZen Extracts LLC and its Affiliates (collectively, “NexZen Extracts,” “the Company,” “we,” “us,” and “our”) are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy (“Policy”) outlines the types of data we collect, how we use, share, and protect it, as well as the choices available to you regarding your personal information.
This Policy applies to the personal data we collect through our websites (including mobile versions), social media platforms, or any other interaction you have with our products and services (collectively, the “Services”). By using our Services, you agree to the terms outlined in this Policy. If you do not agree, please refrain from using our Services.
Personal Information Defined
“Personal Information” refers to data that can identify an individual, either directly or when combined with other information. This excludes anonymous or aggregated data that cannot identify a specific person. The exact definition may vary depending on your jurisdiction.
European Union (EU) Residents
If you are a resident of the EU, please review the “European Privacy Rights” section of this Policy for more information on your privacy rights.
California Residents
If you reside in California, please see the “California Privacy Rights” section of this Policy for details on your privacy rights.
Collection of Personal Information
We collect Personal Information when you interact with us, such as when you visit our Site, place an order, create an account, subscribe to newsletters, participate in contests, provide product reviews, or otherwise engage with our Services. This may include:
- Identifiers: Name, alias, birthdate, gender, and online identifiers (if provided by you).
- Contact Information: Email, phone numbers, shipping and billing addresses, social media profiles.
- Account Information: Username, password, purchase history, and other account details.
- Commercial Information: Payment information, including credit/debit card details (processed by third-party vendors; we do not store credit card data).
- Communications: Information from your interactions with us, including your product use or questions.
- Health Information: Any reactions to our products or health-related information you share with us.
- Social Media Data: Information from interactions on social media platforms like Instagram, Facebook, Twitter, and others, as shared by you or the platform.
- Online Activity Information: Data related to your devices, IP address, geolocation, browser type, and activities on our Site (including cookies and tracking tools).
We may also collect information from third parties such as business partners, data providers, and publicly available sources, as well as create data based on your interactions with us.
Use of Personal Information
We use your Personal Information to conduct business activities such as:
- Enabling access to our Site and services.
- Personalizing your experience on our Site.
- Processing transactions and fulfilling orders.
- Improving our products, services, and customer support.
- Complying with legal requirements and industry standards.
- Conducting market research and promotions.
- Protecting against fraud and ensuring the security of our Site and systems.
We may also send you marketing communications and updates about our products and services, and you can unsubscribe at any time.
Sharing of Personal Information
We may share your information with:
- Employees: Those who need access to perform their jobs.
- Affiliates: Our parent or subsidiary companies.
- Third-Party Service Providers: Vendors who assist with operations, such as hosting, data storage, payment processing, and customer service.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Legal and Compliance: When required by law, or to protect our rights, property, or safety.
We may also share aggregate, non-personal data with third parties for lawful purposes.
Cookies
We use cookies to enhance your experience on our Site, help you navigate, and analyze usage. You can manage cookie settings through your browser, but disabling cookies may limit some features of our Site.
Tracking and Third-Party Advertising
We and our third-party service providers use tracking tools such as pixels, web beacons, and cookies to gather data on your online activities across our Site and third-party websites. This data helps deliver targeted advertising and marketing.
Data Retention and Protection
We retain your Personal Information only as long as necessary for the purposes outlined in this Policy. We implement various security measures to protect your data, but no system can be completely secure. You are also responsible for safeguarding your account password.
Data Transfers
Your Personal Information may be processed outside your country of residence, including in the United States, where data protection laws may differ.
Children’s Privacy
Our Site is not intended for children under 21, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.
Links to Third-Party Sites
Our Site may contain links to third-party websites that are not controlled by us. These third-party sites have their own privacy policies, and we are not responsible for their content or practices.
Changes to the Privacy Policy
We may update this Policy from time to time. Any changes will be posted on the Site, with the “Last Updated” date at the bottom. Your continued use of the Site after such updates means you accept the changes.
California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents are entitled to certain rights regarding their personal information, including:
- The right to know, as detailed in our Privacy Policy and upon specific request, the categories of personal information we collect from you, where it comes from, how we use it, whether we disclose or sell it, and to whom.
- The right to “opt-out” of NexZen Extracts’ sale of your personal information to any third parties.
- The right to request that NexZen Extracts stop sharing your personal information with third parties.
- The right, with some exceptions, to have your personal information deleted from NexZen Extracts’ records.
- The right to correct any inaccuracies in your personal information.
- The right to receive equal service and pricing from NexZen Extracts even if you exercise any of your privacy rights.